Senior Account Manager (m/w/d)

We are looking to recruit, as soon as possible, a

Senior Account Manager (m/f/d)

Objective of the position

You are responsible for supporting and profitably expanding existing customer relationships, as well as acquiring new orders and suitable business partners in the automotive, industrial and defense sectors.

You take over the commercial and technical support of your customers throughout the entire product life cycle and work closely, as the central interface, with our customers as well as colleagues in the internal specialist departments.

Depending on your experience and qualifications, you will help us shape our processes in the new direction and additionally take on leadership responsibilities within the sales team or grow into these responsibilities.

Tasks

Customer support and business development

• Support and expansion of our existing customers and key accounts
• Acquisition of new customers and projects (business development)
• Development of long-term, robust and profitable customer strategies
• Carrying out and contributing to market and competitor analyses
• Identification of new business and application opportunities
• Creation and implementation of account plans

Quotation and contract management

• Take care of and process new inquiries (RFQ pipeline)
• Preparation and follow-up of quotations, keeping them under review
• Contract review and contract negotiations
• Price negotiations, taking into account target margins, material and energy costs

Project management

• Support of inquiries and new projects through to series production launch
• Management of change management processes
• Coordination of internal interfaces with development, production, quality and purchasing

Budget and forecast responsibility

• Preparation of the sales and earnings budget
• Forecast planning
• Monitoring of sales and contribution margin
• Analysis of opportunities and risks

Process and data management

• Maintenance of the CRM system and customer master data
• Preparation of sales reports
• Carrying out customer visits and documentation

Leadership responsibilities — optional team leader role

• Professional and disciplinary leadership of the sales team
• Coaching and development of employees
• Support in negotiations and escalations
• Definition and management of sales targets and KPIs
• Further development of sales processes
• Reporting to management, and sales management

Success indicators — KPIs

• Order intake, success rate and sales development
• Contribution margin and margin development
• Number of new customers and quotation rate
• Forecast accuracy
• Customer satisfaction
• Complaint rate

Profile

Professional

• Commercial or technical training, alternatively comparable studies
• Experience in B2B sales of technical products requiring explanation
• Experience with medium-volume series in the automotive or industrial sector, also defense, with the corresponding processes and requirements, or the willingness to acquire this knowledge independently
• Good knowledge of negotiation and contract law
• Confident MS Office and ERP knowledge, CRM

Personal

• Entrepreneurial thinking
• Strong negotiation skills
• Appreciative assertiveness
• Strong customer and service orientation
• Transparent in communication
• Team-oriented
• Independent working style with pragmatic solution approaches

Languages

• German and English at a negotiation-safe / business-fluent level

We offer

• A varied role with a high level of personal responsibility
• Flat hierarchies and short decision-making processes
• Provision of a company car including fuel card for professional and private use
• Flexible working hours
• 30 days of annual leave
• Convenient transport links and free parking
• Supplementary long-term care insurance

Interested?

We look forward to receiving your application. Please send your application documents, stating your salary expectations and possible starting date, by email to:

hockenheim.hr@rotovia.com